Warranty Policy
An extended Warranty Policy to give you peace of mind
10-year guarantee
Quality and comfort that lasts
Stressless®
Our basic guarantee
We guarantee our Stressless® products against all faults provided they have NOT been self-assembled but request any claim is made within eight days after you have taken delivery of the product. This does not affect your statutory rights of reporting any subsequent problem within one year of purchase.
Should you find there is a fault please contact your Stressless® retailer who will arrange for the fault to be repaired.
Our 10 year internal mechanism guarantee
5 years on electrical parts
We guarantee all electrical parts and motor on the Power system for a period of 5 years from purchase date.
2 years on upholstery
We guarantee Stressless® Leather and Fabric for a period of 2 years from purchase date.
2 years on the battery
The guarantees do not cover damage to leather, fabric, woodwork or any faults or damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by persons not authorised by the manufacturer or damages caused by use of non-original electronic parts.
Neither of the above guarantees exclude or affect your statutory rights as a consumer or otherwise in relation to our products.
IMG Comfort
10-years warranty – frames
Steel structural frame elements are warranted against breakage for a period of ten (10) years. Wood sofa frames and steel insert frames are also warranted against breakage for a period of ten (10) years.
10-years warranty – molded foam
Molded cushions are warranted against collapsing for a period of ten (10) years.
Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use. Owners of upholstered furniture should also expect foam and fiber fillings to compact over time.
5-years warranty – mechanism
Recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.
Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.
5-years warranty – laminated wood
Laminated Scandinavian recliner parts (for Modern Comfort, Nordic and senior chairs) are warranted against breakage for a period of five (5) years.
Please note that this does not cover any form for minor sound or noise in the laminated wood or unevenness caused by temperature or moisture. This is normal for all living materials.
2-years warranty – power
The warranty period for defects of new motors and related parts are two (2)years.
Excluded from the warranty are non-material defects or deviations in the properties and condition of the product, which are negligible for the value and intended use of the equipment. Replacement of spent batteries / rechargeable batteries is also not covered by this warranty.
2-years warranty – leather and fabric
IMG leather products are warranted against tearing and cracking for a period of two (2) years. IMG fabric products are warranted for a period of two (2) years against seam slippage, fraying, and dye transfers.
This fabric warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.
The warranty does not cover normal fading, damage due to improper use of chemical treatments that are not endorsed by IMG, damage from lack of required caution or regular care and maintenance.
The warranty does not include claims for veins, wrinkling, natural markings from healed scars or variations in grain or colour. These natural features are proof that only genuine leather has been used. The warranty does not include stretching of leather or fabric. This is normal Warranty Policy and results from normal use.
Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.
2- years warranty – Workmanship & other materials and components
All other materials, parts, components, and other furniture products not specifically included in the above warranties and workmanship are warranted against defects for two (2) years.